Privacy Policy

1. Introduction

vworld2 ("we", "us" or "our") operates the online casino and sports betting information platform accessible at https://vworld2.cam. This Privacy Policy ("Policy") explains how vworld2 collects, stores, uses, discloses and protects personal data submitted by users ("you" or "your") in connection with your access to and use of the vworld2 platform.

This Policy applies to all personal data collected through the vworld2 website, including data provided during account registration, identity verification, deposit and withdrawal transactions, support communications and platform usage generally. It does not apply to websites or services operated by third parties that may be referenced or linked from vworld2.

vworld2 is committed to processing personal data responsibly, proportionately and in accordance with applicable international data protection standards. Malaysian users should note that the Personal Data Protection Act 2010 (PDPA) of Malaysia may apply to certain processing activities involving their personal information, and vworld2 respects its obligations under that framework to the extent applicable.

2. Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial information and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure or destruction.
• "Data Controller" means vworld2, which determines the purposes and means of processing Personal Data collected through the platform.
• "Data Processor" means any third party engaged by vworld2 to process Personal Data on vworld2's behalf and under vworld2's documented instructions.
• "KYC" means Know Your Customer, the identity and age verification process required before certain account features become accessible.
• "Cookies" means small data files placed on your device by the vworld2 platform for session management, functional and analytical purposes.

3. Data We Collect

vworld2 may collect the following categories of Personal Data depending on how you interact with the platform:

vworld2 does not intentionally collect sensitive personal data such as racial origin, religious beliefs or health information unless such data is volunteered by the user as part of a responsible gambling self-exclusion or support request, in which case it will be processed solely for that purpose.

4. Data Processing

vworld2 processes Personal Data for the following operational purposes:

• Account creation and management: To create, maintain and administer your vworld2 Account and verify that you meet eligibility requirements, including the minimum age of 21 years.
• Identity and age verification (KYC): To confirm your identity, age and payment instrument ownership in compliance with anti-money-laundering obligations and platform integrity standards.
• Payment processing: To facilitate MYR deposits and withdrawals via supported channels including DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, and selected e-wallet providers.
• Customer support: To respond to account queries, payment disputes, technical issues and responsible gambling requests.
• Fraud prevention and security: To detect, investigate and prevent fraudulent activity, unauthorised account access, duplicate account creation and bonus abuse.
• Platform improvement: To analyse usage patterns and improve navigation, content relevance and technical performance across devices.
• Responsible gambling compliance: To monitor usage patterns and apply self-exclusion, deposit limit or cooling-off measures where requested or required.
• Legal compliance: To retain records as required by applicable law and respond to lawful requests from regulatory or law enforcement authorities.

5. Legal Basis for Processing

vworld2 relies on one or more of the following lawful bases when processing your Personal Data:

• Contractual necessity: Processing is necessary to perform the account services you have requested, including registration, deposits, wagers and withdrawals.
• Legal obligation: Certain processing activities, particularly KYC, transaction records and anti-money-laundering checks, are required by applicable law or licensing conditions.
• Legitimate interests: vworld2 may process data where it has a legitimate interest in fraud prevention, security, platform stability and responsible gambling monitoring, provided those interests are not overridden by your rights.
• Consent: Where vworld2 relies on consent for a specific processing activity, such consent may be withdrawn at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Disclosure

vworld2 does not sell, rent or trade your Personal Data to third-party marketers. We may share your data only in the following limited circumstances:

• Payment service providers: Banks and e-wallet operators (including those supporting DuitNow, FPX and similar Malaysian payment rails) receive the minimum data necessary to process your transaction.
• Identity verification partners: Third-party KYC and document verification services may process identity documents on vworld2's behalf under strict confidentiality obligations.
• Fraud and security services: Specialist providers may receive technical and transactional data to assist in detecting suspicious activity.
• Platform infrastructure providers: Hosting, analytics and customer support technology providers may process data as Data Processors subject to contractual data protection obligations.
• Regulatory and legal authorities: vworld2 will disclose Personal Data to competent authorities where required by law, court order or enforceable governmental request.

All third parties engaged by vworld2 as Data Processors are required to process Personal Data only in accordance with documented instructions and to maintain appropriate technical and organisational security measures.

7. Cookies and Tracking Technologies

vworld2 uses cookies and similar browser-based technologies to support platform functionality and to collect aggregated analytics data. The following cookie categories may be active on the platform:

• Strictly necessary cookies: Required for session authentication and platform security. These cannot be disabled without affecting core account functionality.
• Functional cookies: Retain user preferences such as display settings and language selection across sessions.
• Analytical cookies: Collect aggregated, anonymised data on page visits, navigation paths and feature usage to support platform improvement. Individual users are not identified through these cookies.

You may configure your browser to refuse or delete cookies at any time. Please note that disabling certain cookies may impair the functionality of account features, login sessions and payment processes on the vworld2 platform.

8. Data Retention

vworld2 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law, whichever is longer. The following general retention guidelines apply:

• Account data and KYC records: Retained for the duration of the active account relationship and for a minimum of five years following account closure, consistent with anti-money-laundering obligations.
• Transaction records: Financial transaction data is retained for a minimum of seven years from the date of each transaction.
• Support communications: Retained for up to three years from the date of the last interaction unless a longer period is required for an unresolved dispute.
• Technical and usage data: Aggregated analytics data is retained for up to 24 months; raw access logs for up to 12 months.

Following the expiry of an applicable retention period, Personal Data will be securely deleted or anonymised in a manner that prevents re-identification.

9. Data Security

vworld2 implements a range of technical and organisational measures to protect Personal Data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• HTTPS encryption for all data in transit between your device and our servers.
• Access controls ensuring that Personal Data is accessible only to personnel with a documented operational need.
• Secure storage practices for identity documents and financial records submitted during KYC.
• Regular security reviews of platform infrastructure and third-party service providers.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, vworld2 will take prompt remedial action and notify affected users in accordance with applicable notification obligations.

10. User Rights

Subject to applicable law, you may have the following rights with respect to your Personal Data held by vworld2:

• Right of access: You may request confirmation of whether vworld2 holds Personal Data about you and, if so, a copy of that data.
• Right of rectification: You may request correction of inaccurate or incomplete Personal Data. Corrections to identity-related data may require supporting documentation.
• Right to erasure: You may request deletion of your Personal Data in certain circumstances, for example where it is no longer necessary for the purpose for which it was collected. This right is subject to legal retention obligations.
• Right to restrict processing: You may request that vworld2 restrict processing of your data while a dispute about its accuracy or lawfulness is under review.
• Right to data portability: Where processing is based on consent or contractual necessity, you may request a structured, machine-readable copy of Personal Data you have provided.
• Right to object: You may object to processing based on legitimate interests where you believe your interests or fundamental rights override those interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact vworld2 using the details in Section 14. We will acknowledge your request within 30 days and complete it within a reasonable timeframe, subject to identity verification and legal constraints.

11. Minors and Age Restriction

The vworld2 platform is strictly for persons aged 21 and above. vworld2 does not knowingly collect Personal Data from individuals below this age. Registration by a minor constitutes a breach of the Terms and Conditions and this Privacy Policy.

Where vworld2 discovers or has reasonable cause to believe that Personal Data has been collected from a person under the age of 21, it will take prompt steps to close the associated account, return verifiable real-money balances to their payment source and delete or anonymise the relevant Personal Data, unless retention is required for regulatory or legal reasons.

If you are a parent or guardian and believe that your child has created a vworld2 account, please contact our support team immediately.

12. International Data Transfers

vworld2 may transfer Personal Data to servers or service providers located outside Malaysia, including in jurisdictions where the vworld2 operating licence is held (such as Curaçao or Malta) or where technical infrastructure is based. When such transfers occur, vworld2 will implement appropriate safeguards, such as data processing agreements incorporating standard contractual clauses, to ensure that your Personal Data receives protection equivalent to that required under applicable Malaysian data protection standards.

By using the vworld2 platform, you acknowledge that your Personal Data may be transferred to and processed in jurisdictions outside Malaysia. In all cases, the purposes and security standards described in this Policy remain applicable.

13. Changes to This Privacy Policy

vworld2 may update this Privacy Policy periodically to reflect changes in data processing practices, legal obligations or platform features. The "Last Updated" date at the top of this page will reflect the most recent revision. Material changes that significantly affect how your Personal Data is processed will be communicated via a prominent notice on the vworld2 homepage or by email to registered users where contact details are available.

Continued use of the vworld2 platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept a revised Policy, you should stop using the platform and contact support to request account closure.

14. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the vworld2 Data Privacy team using the details below. Our support team is available 24 hours a day, seven days a week.

Support Email: [email protected]

When submitting a data rights request, please include your Account username, a clear description of your request and, if required for identity verification, a copy of a valid government-issued identification document. All correspondence will be conducted in English. vworld2 aims to acknowledge privacy-related requests within 30 calendar days.